Your Questions Answered.
FAQs
Before you call or draft an email to ask about one of our exceptional services, check our FAQs to see if we’ve already answered your question.
We update our FAQs section frequently and address most of the questions accountants have when considering Capium.
If you still can’t find the answer to your question,we have multiple channels you could use to get in touch with us: You can use the live chat function on our website, give us a call on 02033225578 or send us an email to info@capium.com. No matter your query, we are here to help!
Integrations and Compliance
Yes! We’re proud to say that we’re one of a few suppliers approved by HMRC for MTD for VAT. We’re waiting for approval to roll out our MTD ITSA, and will let you know as soon as HMRC gives us the go-ahead.
Certainly! Capium software is recognised by HMRC and Companies House. We’re an MTD supplier and provide cloud-based compliance solutions for small and medium-sized accounting practices in the UK.
Yes, we’re GDPR compliant. We’re committed to protecting our users’ privacy and personal data and hold ourselves to the highest GDPR standards. Read more about our commitment to GDPR compliance.
We use secure data centres located in the UK to host our cloud-based software and safeguard customer data.
While there is always a risk of security breaches, we’ve worked hard to reduce those risks to an absolute minimum by using encryption to secure data in transit and at rest, as well as implementing access controls and carrying out regular security audits. Furthermore, we work with Microsoft Azure, a world-renowned cloud platform committed to security.
Using Capium
We prefer to use Google Chrome, but our software is compatible with all the other major internet browsers, including Firefox, Safari and Internet Explorer.
Yes! You can import bank transactions via CSV files, which is a super convenient and efficient way to manage financial data.
Absolutely! You can import data via CSV files, which is an efficient way to manage financial data. API integrations with our providers are on their way!
Certainly! We offer bank feeds as part of our accounting software. Our platform supports all the major UK banks through the open banking interface, including NatWest, HSBC and Lloyds. With our bank feed feature, you can effortlessly reconcile your transactions, saving you valuable time and effort.
No. We want your organisation to feel the full benefits of what Capium offers, so we offer unlimited user licences (unlike many other tech vendors on the market!).
Of course! Helping our customers is our number one priority, so we would be happy to help you with your data transfer — just speak to one of our customer success managers to get started.
Yes! Capium is a cloud-based software, which means everything is stored on the internet, as opposed to hardware. Therefore, we can support you on all operating systems, including Macs.
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“Capium came top of the list for its simplistic approach and ease of use to meet the professional standards that I was looking for”
Pricing and Payment
Sure! We understand that testing new software while doing your day job can be tricky, so we’re happy to extend your trial to give you enough time with the technology.
Still, we recommend booking a demo to help you learn how to use the software — that way, you can make the most out of your time playing with it before your trial is up.
Absolutely! We recognise that accounting firms are all different, thus requiring a unique set of solutions for their needs. Simply speak to one of our customer success managers, and they’ll get you sorted!
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You can purchase your Capium software in a couple of ways: direct debit, credit card or BACS. We’re flexible.
You can cancel your policy within 30 days of notifying us that you’re leaving, compared to the industry standard of 90 days. We therefore recommend you cancel on the last day of payment to us — otherwise, your payment may roll on for another month.
Support
We’re dedicated to assisting you with any questions or concerns you may have, which is why we make ourselves available Monday to Friday from 8am to 6pm.
Did we mention we’re open on Saturdays too?
We’re open every Saturday for queries between 10am and 4pm.
Did we mention we’re open on Saturdays too?
We’re open every Saturday for queries between 10am and 4pm.
No, it’s free! Listening to our customers helps us innovate and improve our software. Plus, we’re always interested in what you have to say and eager to help with any concerns you may have!
Getting Started With Us
Yes! We’ll guide you through the first few months to ensure you’re confident with the platform before you strike out independently. But don’t worry — our support team will always be at hand to assist you if any troubles crop up during your journey.
Got another question we didn’t answer? Get in touch right away — we’ll get back to you as soon as we can.
Before you call or draft an email to ask about one of our exceptional services, check our FAQs to see if we’ve already answered your question.
